Frequently Asked Questions
For order amount of $130 and above, delivery will be FREE within Singapore. For order amount between $60 to $129.99, the delivery charge is $15. For order amount of below $60, the delivery charge is $20. The delivery charge is based on per trip per location.
For ex stock items, all online orders will be fulfilled within 3 to 5 working days. Any indent and pre-order items, their delivery lead time are stated in the respective product page.
We practise and promote work-life balance, and delivery operates from Monday to Friday, 10am to 6pm. Shall delivery required on weekends, an additional delivery fee will be imposed.
We hear you and will assist to extend holding period with no cost up to 60 days*. Should holding of products required beyond 60 days, a daily $10 warehouse charge will be imposed on each product listed on the invoice.
All orders are delivered, installed, and set up by our experienced in-house installers & logistics specialists. We do not engage third party vendor.
After Sales Support
You may contact our after sales support team via email firstname.lastname@example.org, customer service hotline 6659 8488 or WhatsApp 9669 1184. In order to expedite your case at faster pace, we encourage customers submit their name, contact and details (pictures / video) of the faults. Our after sales support team will respond within 3 to 5 business days
You do not need to register any of the warranty, all items carry barcode and serial number and will be auto captured in our system when shipped out from the warehouse.