Frequently Asked Questions
For order amount of $130 and above, delivery will be FREE within Singapore. For order amount between $60 to $129.99, the delivery charge is $15. For order amount of below $60, the delivery charge is $20. The delivery charge is based on per trip per location.
For ex stock items, all online orders will be fulfilled within 3 to 5 working days. Any indent and pre-order items, their delivery lead time are stated in the respective product page.
We practise and promote work-life balance, and delivery operates from Monday to Friday, 10am to 6pm. Shall delivery required on weekends, an additional delivery fee $60 will be imposed.
We hear you and will assist to extend holding period with no cost up to 60 days*. Should holding of products required beyond 60 days, a daily $10 warehouse charge will be imposed on each product listed on the invoice.
All orders are delivered, installed, and set up by our experienced in-house installers & logistics specialists. We do not engage third party vendor.
After Sales Support
You may contact our after sales support team via email email@example.com, customer service hotline 6659 8488 or WhatsApp 9669 1184. In order to expedite your case at faster pace, we encourage customers submit their name, contact and details (pictures / video) of the faults. Our after sales support team will respond within 3 to 5 business days
You do not need to register any of the warranty, all items carry barcode and serial number and will be auto captured in our system when shipped out from the warehouse.
Our onsite warranty will cover all parts and labour, which means you are always one call away from our hassle-free after-sales support.
Yes, you may trade-in the following products:
1) IMPACT spinal protection backpacks - for 20% off on all regular-priced IMPACT spinal protection backpacks.
2) Ergoworks ergonomic chairs - for 20% off on all regular-priced ERGOWORKS ergonomic chairs.
Bulk Order Discount
Yes, we will be glad to offer an attractive discount for bulk orders, kindly contact our corporate sales team at firstname.lastname@example.org, sales hotline 6659 8488 or WhatsApp 8202 8826 to discuss with us further.
Our "Trial before you Buys" program for corporate companies rolled out since 2005 and has been receiving great response from many MNCs and fortune 500 companies. Call us at 66598488, whats app at 82028826 and or email us at email@example.com for a non-obligation discusson with our professional ergonomic & posture specialists.
How to Identify who's the original ergo company?
ERGOWORKS established since 2005 and is the pioneer in the holistic and professional ergonomic industry in Singapore & Asia. ERGOWORKS is a trusted ergonomic brand awarded with prestige accolades and the only ergonomic brand professionally endorsed and recommended by the Singapore Physiotherapy Association & The Chiropractic Association (Singapore). At ERGOWORKS, we make Ergonomic Works for you, We take pride and practice ethics on promoting Good Posture & Spinal Health for mankind, importantly we crafted products that provide comfort to you through Science.
IMPACT Ergonomic School Bags Cleaning & Maintenance Guide
We recommend you use warm diluted cleaning solution/detergent with a soft brush or used toothbrush to remove any stubborn dirt on the bag's exterior. For all general cleaning, you may use a damp cloth to clean dirt/dust on both interior and exterior of the bag.