User Agreement

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: 

"You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.

"The Company", “Our”, “We” and "Us", refers to ERGOWORKS.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

ERGOWORKS is the retail brand that solely owned and managed by IMPACT LIFESTYLE INC. PTE LTD.


Privacy Policy

We are committed to protect your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will investigate any unauthorised actions (against computer systems and data) with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

What do we collect?

We may collect the following information, including but limited to:

  • Name
  • Contact details include email address
  • Demographic information such as postal code
  • Other information relevant to customer order, member registration and/or survey

What we do with the information we gather?

We require this information to understand more about your needs and preferences, to provide you with better service, and in particular with the reasons below:

  • Internal record keeping
  • We may use the information to improve products and services
  • We may periodically send promotional emails of new products and offers which we think you may find interesting using the email address you provided
  • We may also use the information to contact you for marketing purposes, and to improve our website experience to you.

You may have agreed to provide your information for our use, if at any time you decide to chance your mind, you can always email to us at wecare@ergoworks.com.sg, with your reason. 


Confidentiality

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.


Disclaimer

Exclusions and Limitations

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, the Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised the Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.


Availability 

You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify the Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.


Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.


Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. We will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


Content in this website

All photographs are for illustrative purposes only and may vary from goods depicted or described.

The Company may, at any time, add or remove content from this website without prior notice. Any information, articles or content published on this website must be read in conjunction and comply with all the Terms and Conditions in the website.


Copyright

All content included on this website such as text, images, graphics, logos, icons, video/audio clips, digital downloads etc. are the property of the Company or its content providers and protected by international copyright laws.

Our logo is a registered trademark of the Company in Singapore and other countries. The brand names and specific services of the Company featured on this website are trademarked.

 

Communication

You may contact us with the following email addresses for different purposes:

General Enquiryenquiry@ergoworks.com.sg

Corporate Enquirybiz@ergoworks.com.sg

After Sales Supportwecare@ergoworks.com.sg

Other contact information can be found in our Contact Us tab on our website.


Account Protection

Your User password is the key to the User account. Use unique numbers and letters and do not disclose the password to anyone. If you do share your User password or personal information with others, you are responsible for all actions taken in the name of your account. If you lose control of your User password, you may lose substantial control over the personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your User password has been compromised for any reason, you should immediately notify the Company and change the password.

The Company will never ask for the password by phone or e-mail, so if you do receive such an inquiry, please report the incident to email us at wecare@ergoworks.com.sg or call the customer service at 6659 8488.If you access the website from a shared computer (example a computer in an internet cafe or a library), certain information about you, such as User ID, activity or reminders from the website, may also be visible to other individuals who use the computer thereafter. To protect your personal information or communication from being disclosed to others, you should log out and close the web browser after using the website.


Applicable Law and Jurisdiction

By visiting this website, you agree that the laws of Singapore, without regard to principles of conflict of laws, will govern this User Agreement and any dispute of any sort that might arise between you and the Company.

The courts of Singapore will have non-exclusive jurisdiction over any legal action or the proceedings against the Company arising out of, with respect to, or in connection with any disputes over this User Agreement.


Order Processing

Payment

We provide secure payment through PAYPAL, however a PAYPAL account is NOT required to complete your purchase when choosing the PAYPAL Guest checkout option. All major Credit Cards are also accepted as our payment mode. We are not responsible for the errors, acts and omissions of the credit card companies.

All payments paid are non-refundable and non-transferrable under any circumstances. We reserve the right to forfeit the payment so to pay towards the confirmation of order, if any such order being cancelled.

Cancellation, Exchange and Return

No cancellation of order will be accepted. No changes in the item nor price after confirmation has been made. Goods sold are not returnable and exchangeable. Failure to accept goods after one month grace period from the date of confirmed delivery shall be deemed as cancelled order and the Company reserves the right to dispose of any such goods as it deems fit.

In some special / unforeseen circumstances like, the inability to obtain materials, labour and supplies, strikes, lock outs and other forms of industrial actions or disputes, fires, flood, drought, weather conditions, war, civil disturbance, act of god, any other cause beyond our control, making it impossible for us to fulfil the order, we will allow you to have an option to cancel the order or replace with other items of the same value or more.

Delivery

We provide delivery locally in Singapore and Internationally.

Local Delivery

  • FREE delivery to one delivery point for order $100 and above.
  • For delivery of order between $51 to $99, delivery fee of $10 per delivery point will incurred.
  • For delivery of order $50 and below, delivery fee of $12 per delivery point will incurred.

International Delivery

  • For all international orders, the shipping cost is to be quote upon request.
  • It may subject to duty and/or taxes upon export or import of the product purchase.

The Company reserved the rights to change the delivery date and time. Delivery date and time is on approximate basis only and delays shall not be a reason for the cancellation of any order. No claim or other compensation shall hence be entertained.

 

Warranty

Limited Warranty

A limited warranty is applied to some of the products listed in this website. The limited warranty covers manufacturing defects (including FREE parts, labour and delivery) and will replace defective parts of the product within the warranty period in accordance with the conditions set forth below.

If a manufacturing defect is found, ERGOWORKS should be notified promptly of the defect and provided with a copy of the original invoice or receipt. Inspection by us or representative may be necessary to verify that a manufacturing defect exists, or you may be required to submit a few digital images of the defects. If a replacement is required in accordance with this warranty and the defective materials or merchandise has been discontinued or  unavailable, we reserves the right to select and supply similar merchandise, otherwise the same materials or merchandise will be supplied for replacement purposes.


Modifications

We may modify, add or delete this User Agreement or any portion thereof from time to time in its sole discretion without prior notice. We may change, suspend or discontinue any aspect of our service at any time, including availability of any feature, database or content. We may also impose limits on certain features and services or restrict your access to all or parts of our web site without notice or liability.

YOUR CONTINUED USE OF OUR WEBSITE NOW OR FOLLOWING THE POSTING OF ANY SUCH NOTICE OF ANY CHANGES WILL INDICATE ACCEPTANCE BY YOU OF SUCH MODIFICATIONS.

© ERGOWORKS 2014 All Rights Reserved

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