DELIVERY INFORMATION

Delivery Policy

• Free delivery is available for in-store purchases above $500 and online purchases above $130. For purchases below these amounts, a delivery fee of $10 will be levied for a single location within Singapore.
• Ergoworks will make (1) ONE attempt to deliver goods to the address indicated on the delivery order.
• All subsequent delivery attempt(s) will incur a charge of $80 per trip.
• Customers are expected to inspect all goods upon delivery and report any missing or incorrect items within 48 hours. No claims or compensation will be entertained after the goods have been received.
• Delivery dates and times are approximate. Delays will not be accepted as a reason for cancellation of any order.
• Ergoworks may cancel orders without notice or compensation under certain circumstances that are beyond our control, including but not limited to the inability to obtain materials, labour and supplies, strikes, lock outs and other forms of industrial actions or disputes, fires, flood, drought, weather conditions, war, civil, disturbance, act of God, or any other disruptions. In such circumstances, the deposit paid will be refunded without interest.
• All payments must be completed before delivery; Cash on Delivery is not accepted.
• Disposal of old furniture is not included and must be managed by the customer. Ergoworks accepts no liability for any consequential loss or damage, however caused, during the delivery process.
• Failure to accept goods after one month from the confirmed delivery date, the order will be deemed cancelled and Ergoworks reserves the right to dispose of the goods as deemed fit.

Delivery Terms and Conditions

By accepting delivery of goods from Ergoworks, the customer agrees to the following terms:

• The customer recognises that despite Ergoworks' careful handling, unexpected incidents may occur during delivery that could damage their property.
• The customer indemnifies Ergoworks, its staff, agents, and affiliates against any claims or costs due to damages incurred during delivery, such as scratches or dents.
• This indemnity covers damages caused by Ergoworks' delivery team or third-party delivery services used by Ergoworks.
• Ergoworks is not liable for any indirect damages from delivery, including loss of use, profits, or other economic losses.
• This indemnity remains valid unless altered in writing by both Ergoworks and the customer.
• The customer is responsible for providing clear and accurate delivery details, including any obstacles or special requirements for safe delivery.