Refund policy

At Ergoworks, we want you to be fully satisfied with your purchase. If you need assistance with a return, exchange, or defective item, our team will be happy to help.

Returns

In-stock items may be returned within 7 days from the date of delivery, provided the following conditions are met:

  • Items must be unused and in like-new condition.
  • Products must be returned with original packaging, tags, accessories, and proof of purchase.
  • Returns must receive prior approval from Ergoworks customer service.

The following items are not eligible for return:

  • Customised items
  • Indent (special order) items
  • Clearance or sales items
  • After-sales parts
  • Hygiene-sensitive items such as backrests, insoles, sportswear sleeves, seat cushions, pillows, and mattresses

Products that have been assembled or installed are not eligible for return unless confirmed to be defective.

Returned items must be clean and free from stains, odours, pet hair, or visible signs of use.

Return Shipping

Customers are responsible for arranging return shipment using a traceable shipping method, and return shipping costs are borne by the customer.

For bulky furniture items such as desks, chairs, recliners, and sit-stand desk converters, Ergoworks may arrange a pickup service upon request. A pickup fee may apply, and the amount will be communicated prior to scheduling.

Exchanges

Eligible items may be exchanged for another product.

  • Exchanges are allowed for products of equal or higher value.
  • If exchanging for a lower-value product, a 10% restocking fee based on the original product price will apply.

All exchanges are processed on a case-by-case basis.

Refunds

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 14 business days via the original payment method.

The following are non-refundable:

  • Shipping fees
  • Gift cards
  • Vouchers
  • Promotional redemption items (e.g. giveaways or credit card gifts)
  • Purchases made through external websites or third-party vendors

Fees & Deductions

An open box handling fee of up to 10% may apply for furniture items such as chairs, recliners, and sit-stand desk converters.

If returned items are found to be damaged, incomplete, or show signs of use, a deduction of up to 30% of the product price may be applied.

Order Cancellation

Orders cancelled before shipment will incur a 10% cancellation fee.

Customized tabletop orders are produced according to the customer's selected specifications and therefore are not eligible for return, exchange, or refund once production has begun.

Reporting Defects

If you receive a defective product, please contact our customer service team at wecare@ergoworks.com.sg or submit a request through our Product Support page

Please provide:

  • Order invoice number
  • Photos of the defect
  • A brief description of the issue

Our team will review your case and propose a suitable solution, which may include repair, replacement, or refund.

Estimated processing time:

  • In-stock items: up to 7 business days
  • Indent or customised items: up to 60 business days depending on stock availability