Warranty Policy

The following policy applies for items sold and shipped by ERGOWORKS and only to products purchased (“ERGOWORKS Products” or “Products") and does not cover products manufactured by brands other than ERGOWORKS.

The product warranty is valid exclusively for the original purchaser of the products only and is non-transferable.

Valid warranty services are only offered for products purchased through authorised channels.

Our authorised channels are the official website (https://www.ergoworks.com.sg) and any
store(s) registered in the name of a ERGOWORKS entity online. Unfortunately, we cannot verify the authenticity or original condition of products purchased through unauthorised channels.

As a result, we do not provide warranty services for products acquired from such sources.

What is covered

● Defects in manufacturing of materials used for the products at the time of delivery.

● Any cosmetic defects must be reported within 7 calendar days from the date of delivery.
Coverage for such defects is at the discretion of Ergoworks.

● Defects in the functionality of the products, including but not limited to hydraulics,
armrest, castors and lifting mechanism.

● Warranty coverage is only provided locally for all domestic purchases

● Electric Standing Desk: Defects in the functionality of the electronic parts such as the
control box, lifting mechanism, control panel and desk frame.

● Pneumatic Standing Desk: Defects in the functionality of mechanical parts and gas
spring only (if any).

● Ergonomic Chair: Defects in the functionality of mechanical parts and hydraulic gas
lifting only or otherwise stated in the warranty coverage of each product item (excluding
wear and tear).

● Kids Ergonomic Study Table and Chair: Defects in the functionality of mechanical parts
and hydraulic gas lift only or otherwise stated in the warranty coverage of each product
item. (excluding wear and tear)

● School Bag: Defects in the functionality of the bag structure (excluding wear and tear
and lost parts) and the zippers within the warranty coverage period.

Terms of Warranty
Ergoworks reserves the right to determine eligibility for warranty claims and to decide whether a defective part should be repaired or replaced.

Depending on the severity of the issue, Ergoworks reserves the right to decide whether to send a technician onsite. Minor issues such as loose screws, removal of plastic labels or wrappers, and device resets may be handled by customers without onsite support.

If a replacement is required in accordance with this warranty and the defective materials or
merchandise has been discontinued or unavailable, Ergoworks reserves the right to substitute a similar item of equal value. Otherwise, the same product or material will be provided for replacement.

Note
● The warranty is effective from the date of delivery.

● Once the warranty has expired, a service fee of $80 covering transportation and labour
will be required upfront to confirm on-site service appointments. Additional charges for
replacement parts will be borne by the customer if required.

● The warranty is valid only for the original purchaser and is non-transferable. Benefits
conferred by this warranty cannot be assigned or transferred, and no rights under these
terms and conditions will extend to persons who are not the original purchasers.

● The warranty will be void if the product is used inappropriately, altered, or cleaned with
incorrect methods.

Extended Warranty
The extended warranty is available to customers who submit a valid and verifiable review of their purchase from Ergoworks or an authorized retailer within the domestic market.

Warranty Coverage: The extended warranty provided by Ergoworks extends the original
warranty by an additional specified period.

This warranty exclusively covers manufacturing defects, material defects, and faults in
workmanship under normal use.

Transferability: The extended warranty coverage is non-transferable and applies only to the original purchaser listed in Ergoworks' records.

Amendment and Termination:
Ergoworks reserves the right to amend or terminate the
extended warranty program at its discretion, with prior notification provided to warranty
holders.

By submitting a Google review and activating the extended warranty, customers agree to abide by these Terms and Conditions.

Warranty Claim Process
Ergoworks is dedicated to delivering high quality customer service and effective solutions for all our customers.

● To submit a warranty claim, please contact our customer service team via email at
wecare@ergoworks.com.sg or submit a product service request on our after sales
support page.

● Please prepare the order invoice number, photos of the defect(s), and a brief description
of the issue.

● We will assess your claim and respond with a proposed solution, which may include
repair, replacement, or refund. This process may take up to 7 business days for in-stock
items and up to 60 business days for indent or customised items, depending on stock
availability.

Note
Ergoworks reserves the right to refuse any warranty claims if it believes that the claim is
fraudulent or made in bad faith. Components replaced under this warranty may vary in colour and texture to the original due to batch and material availbility.

Limitations of liability
Ergoworks is responsible only for the actual and direct damages proven to have resulted from your purchase of the products.

Our liability to you shall not, under any circumstances, exceed the amount you paid for the
products.

We do not exclude or limit our liability in any way where it would be unlawful to do so.
This includes liability for:
1) Death or personal injury resulting from negligence
2) Fraud or fraudulent misrepresentations
3) Consumer protection that is mandated by statute and cannot be waived or limited by
contract.

If you have any questions about the warranty, please write in to wecare@ergoworks.com.sg