Terms of service

This website is operated by Ergoworks Lifestyle Pte Ltd (“Ergoworks”, “we”, “us”, or “our”). By accessing this website or purchasing products from us, you agree to be bound by the following Terms of Service, including any additional policies referenced herein.

These Terms apply to all users of the website, including browsers, customers, vendors, and contributors of content.

If you do not agree to these Terms, please do not use our website or services.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that:

You are at least the age of majority in your country of residence; or
You have obtained consent from a parent or guardian if a minor is using this website.

You may not use our products or services for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction (including copyright laws).

You must not transmit any viruses, malware, or destructive code through the website.

Violation of these Terms may result in immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted across various networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission.

Headings used in this agreement are for convenience only and do not affect the interpretation of these Terms.

3. Products and Availability

Certain products may be available exclusively online through our website and may have limited quantities.

We reserve the right to:

Limit sales of products to any person, region, or jurisdiction
Limit quantities of products or services offered
Change product descriptions, pricing, or availability without prior notice
Discontinue products at any time

We have made every effort to display product colours and images as accurately as possible. However, we cannot guarantee that your monitor’s display will be completely accurate.

4. Orders and Payment

We reserve the right to refuse or cancel any order placed with us.

Orders may be limited or cancelled if:

Incorrect pricing or product information is displayed
Fraudulent activity is suspected
Products become unavailable

You agree to provide current, complete, and accurate purchase and account information for all transactions.

All payments must be completed before delivery unless otherwise agreed.

5. Delivery

Delivery services are provided within Singapore and are subject to the following conditions:

Delivery Charges

Free delivery is available for in-store purchases above SGD $500 and online purchases above SGD $130.

For purchases below these amounts, a delivery fee of SGD $10 applies for a single delivery location within Singapore.

Delivery Attempts

Ergoworks will make one delivery attempt to the delivery address provided by the customer.

If delivery cannot be completed due to customer unavailability, incorrect delivery details, or restricted access, a re-delivery charge of SGD $80 + GST per trip will apply.

Delivery Schedule

Delivery dates and time slots provided are estimates only and may be subject to change due to operational or logistical circumstances.

While Ergoworks will make reasonable efforts to meet the scheduled delivery timeframe, delays may occasionally occur and do not constitute valid grounds for order cancellation or compensation.

Inspection of Goods

Customers are advised to inspect all goods upon delivery.

Any missing, incorrect, or visibly damaged items should be reported to Ergoworks on the same day of delivery. Claims reported after this period may not be accepted.

5.1 Failed Delivery or Refusal of Delivery

If a scheduled delivery cannot be completed due to reasons attributable to the customer, including but not limited to:

Customer not being present at the delivery location
Incorrect or incomplete delivery address provided
Inaccessible delivery location
Customer refusal to accept the goods upon arrival

Ergoworks reserves the right to charge a re-delivery fee of SGD $80 + GST per trip.

If delivery cannot be completed after multiple attempts, Ergoworks reserves the right to place the order on hold until further instructions are received from the customer.

For customised, indent, or special order items, cancellation or refusal of delivery after dispatch may not be eligible for refunds.

5.2 Customer Responsibility for Delivery Access

Customers are responsible for ensuring that the delivery location is suitable and accessible for the delivery and installation of the purchased products.

Customers should ensure:

Adequate space for product placement
Sufficient access through doorways, lifts, staircases, and corridors
Clearance for large items such as desks and chairs

Ergoworks shall not be responsible if the product cannot fit through entrances, lifts, or staircases at the delivery location.

Any additional services required, including dismantling, rescheduling, or re-delivery, may incur additional charges.

6. Returns and Exchanges

Returns and exchanges are governed by the Ergoworks Refund Policy.

In general:

Returns must be requested within 7 days of delivery
Products must be unused and in original packaging
Customised items, indent items, clearance items, sales items, and after-sales parts are not eligible for return

For full details, please refer to the Refund Policy page.

7. Warranty

Ergoworks products are covered under our Product Warranty Policy.

The warranty:

Applies only to the original purchaser
Covers manufacturing defects under normal usage
Is valid only for purchases made through authorised Ergoworks sales channels

The warranty does not cover:

Normal wear and tear
Improper installation or misuse
Unauthorised repairs or modifications
Accidental damage

Full warranty details are available on our Warranty Policy page.

8. Accuracy of Information

We are not responsible if information available on this site is inaccurate, incomplete, or not current.

Information provided on this website is for general reference only and should not be relied upon as the sole basis for decision-making.

We reserve the right to modify website content at any time without obligation to update information.

9. Modifications to Services and Prices

Prices for our products may change without notice.

We reserve the right to modify or discontinue any part of the Service without notice.

We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, or practices of third-party websites.

Any transactions conducted on third-party websites are at your own risk.

11. User Comments and Feedback

If you submit comments, suggestions, ideas, or other materials to us, you agree that we may use them without restriction.

We are under no obligation to:

Maintain comments in confidence
Pay compensation for comments
Respond to comments

You are responsible for ensuring that your comments do not violate any laws or third-party rights.

12. Personal Data

Your submission of personal information through our website is governed by our Privacy Policy.

Please refer to our Privacy Policy for further information.

13. Disclaimer of Warranties and Limitation of Liability

Your use of this website and our services is at your own risk.

All services and products are provided “as is” and “as available” without warranties of any kind unless expressly stated.

To the fullest extent permitted by law, Ergoworks Lifestyle Pte Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products.

14. Indemnification

You agree to indemnify and hold harmless Ergoworks Lifestyle Pte Ltd and its employees, directors, and affiliates from any claims arising from your breach of these Terms or violation of any law or third-party rights.

15. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

16. Termination

These Terms remain effective unless terminated by either you or us.

We may terminate your access to the Service immediately if you violate any of these Terms.

17. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Singapore.

18. Contact Information

If you have questions about these Terms of Service, please contact:

Ergoworks Lifestyle Pte Ltd
Email: wecare@ergoworks.com.sg