Backend System Migration

Dear all,

We are upgrading our backend infrastructure to serve you better. The migration process will begin at 6th May 2022 12.00am - 13th May 2022 11.59pm. During this period of time, we will be reconciling all order, user data, website structure and payment options. For all existing customer, you will start to receive an account invitation to activate your account. Please do lookout for the email in your inbox/spam.

If there is any issues or problem you faced during this transition period relating to product, account, order and payment options: Feel free to drop us a line at enquiry@ergoworks.com.sg. 

We apologize for any inconvenience caused during this transition period.

 

Best,

Ergoworks Web Team

Warranty Coverage

Ergoworks offers warranty coverage for its products sold and delivered within Singapore. This warranty is valid only for purchases made through:

  • Ergoworks official retail stores in Singapore
  • The Ergoworks official website (ergoworks.com.sg)

The warranty applies exclusively to the original purchaser and is non-transferable.

Warranty Claim Process

To make a warranty claim:

  1. Contact Ergoworks Customer Support or send an email to  enquiry@ergoworks.com.sg
  2. Provide your proof of purchase (receipt or invoice)
  3. Submit photographs of the defect or product condition
  4. Upon verification, Ergoworks will advise on repair, replacement, or part servicing option

    Limitations & Discretion

Ergoworks reserves the right to determine whether a product issue is covered under warranty. The warranty is void if the product has been disassembled, altered, or modified by any unauthorized party, including self-disassembly by the customer.

Any replaced items or repaired components do not extend the original warranty period.

Service Availability

Warranty service is available only within Singapore. On-site servicing may be offered depending on the product type and issue reported.